How to Set Up Delivery Information
Setting up your delivery information correctly helps buyers understand how and when their orders will arrive. Clear delivery details build trust and make it easier for customers to confidently purchase from your shop.
Thotfy is a creator-focused Indian marketplace where independent artisans and small businesses manage their own orders, packing, and shipping. Sellers have the flexibility to choose their preferred courier partners and set their own shipping policies.
By providing accurate delivery timelines and shipping charges in your listings, you help create a smooth buying experience and reduce order cancellations or confusion.
Jump to a Section
- Who handles shipping and delivery?
- How do I set my shipping rates?
- Can I sell across India?
- How are orders processed?
- Tips for managing delivery successfully
Who Handles Shipping and Delivery?
On Thotfy, sellers manage their own shipping and logistics.
This means you are responsible for:
Packing your products
Ensure that your handmade items are packed securely so they arrive safely.
Choosing a courier partner
You can ship orders using the courier service of your choice.
Updating order status
Once the order is dispatched, update the order status in your seller dashboard so buyers know their item is on the way.
This flexible system allows creators to run their shops from home or small studios while maintaining full control over shipping operations.
How Do I Set My Shipping Rates?
Because sellers manage their own logistics, you decide how much to charge for shipping.
When creating or editing a product listing, you can set your delivery charges.
Common options include:
Fixed shipping rates
Add a flat delivery charge based on the size, weight, or shipping distance of the item.
Free delivery
Some sellers include shipping costs in the product price and offer free delivery to encourage more purchases.
Transparent pricing
Always make sure shipping charges are clearly visible before checkout. This helps avoid misunderstandings or order cancellations.
Clear shipping pricing builds buyer confidence and improves the overall shopping experience.
Can I Sell Across India?
Your selling reach on Thotfy depends on your tax registration status.
Seller Type and Shipping Reach
GST-Registered Sellers
You can ship your products to buyers across India.
Non-GST Sellers (UIN)
You can ship products within your own state.
The UIN system allows individual creators and hobby sellers to start selling without requiring a full GST registration.
As your business grows, you can upgrade to GST registration to expand your delivery reach nationwide.
How Are Orders Processed?
Managing orders on Thotfy is simple and designed to support independent creators.
1. Order Notification
When a buyer places an order, you will receive a notification in your seller dashboard.
2. Prepare the Product
Prepare and pack the product within the dispatch timeline mentioned in your listing.
3. Dispatch the Order
Ship the product using your chosen courier service and update the order status.
4. Delivery
Once the product is delivered to the buyer and the return period (if applicable) is complete, your payment is processed according to Thotfy’s payout system.
Providing timely updates helps buyers stay informed and improves their overall shopping experience.
Tips for Managing Delivery Successfully
Clear delivery practices help sellers build strong relationships with buyers.
Here are a few helpful tips:
Mention dispatch timelines clearly
Let buyers know how long it takes to prepare handmade products before shipping.
Use reliable courier partners
Choose courier services that offer tracking whenever possible.
Pack products carefully
Handmade items can be delicate, so proper packaging helps prevent damage during transit.
Communicate delivery expectations
Providing accurate shipping timelines reduces confusion and increases buyer trust.
Growing Your Handmade Business from Home
Thotfy is designed to help artisans, hobbyists, and independent creators grow their handmade businesses directly from home.
By managing your own delivery process, you can:
- Control shipping costs
- Choose trusted courier partners
- Maintain direct relationships with buyers
- Build a reliable and professional shop
Clear delivery information helps your shop look trustworthy and encourages buyers to complete their purchase.
Need Help With Shipping?
If you need assistance setting up your delivery information or managing orders, the Thotfy team is here to help.
WhatsApp Support: +91 9480590663 (during working hours)
Seller Dashboard: Visit thotfy.com to manage your orders and shop settings.
Providing clear delivery information is one of the most important steps in building a successful shop on Thotfy.