Frequently Asked Questions About Handmade Products & Gifts
If you have questions, we have answers for you here. In case we don't, please feel free to reach out to us at support@thotfy.com.
What is Thotfy?
Thotfy is an Indian online marketplace that connects creative sellers with buyers looking for unique, handmade, and personalized products.
Is Thotfy available across India?
Yes, Thotfy caters to customers throughout India, allowing buyers and sellers from various regions to connect.
How do I contact Thotfy for support?
You can contact Thotfy by visiting the "Contact Us" page on the website.
How is Thotfy different from other marketplaces?
We exclusively promote handcrafted, artistic, and original creations — no mass-produced or factory-made items are allowed.
Is Thotfy safe to use?
Yes, we use secure payment gateways, encrypted data, and strict quality control for listings.
Does Thotfy have customer support?
Yes, we offer email support for all users. you can email all your queries to support@thotfy.com
Is there a subscription fee to use Thotfy?
No, it’s free to create a buyer or seller account. Sellers pay a small commission only when they make a sale.
Are products on Thotfy authentic and handmade?
Yes, all listings are reviewed, and sellers are required to adhere to our handmade-only policy.
Does Thotfy offer gift wrapping or special packaging?
Some sellers offer this - check the product page or add a note to the seller while placing your order.
What kind of products can I find on Thotfy?
Thotfy offers a variety of unique and handmade items, including custom portraits, candle art, original artwork, and more, crafted by independent sellers.
How do I place an order?
Browse the product categories, select the item you wish to purchase, and follow the checkout process. Ensure you provide accurate delivery information during checkout.
Can I track my order?
Yes, Thotfy provides an order tracking feature. You can track your order by visiting the "Track My Order" section on the website.
What if I have issues with my order?
If you encounter any problems, you can reach out to Thotfy's support team through the "Contact Us" page for assistance.
What if I don’t receive my order?
Contact the seller through chat or raise a support ticket - we’ll resolve it promptly.
Can I return a product?
Return eligibility depends on the seller’s policy, shown on the product page.
Do sellers offer custom or personalized products?
Yes, many do! Check product options.
Is Cash on Delivery (COD) available?
Currently, COD is not available. We use secure prepaid methods.
How can I leave a review?
Yes you can drop your reviews on the product page.
Can I save products for later?
Yes, use the Wishlist feature to save items for future purchases.
Do you offer bulk purchasing or gifting?
Some sellers accommodate bulk orders. Send your inquiry to us and we will find the best sellers.
What kind of products can I find on Thotfy?
Thotfy offers a variety of unique and handmade items, including custom portraits, candle art, original artwork, and more, crafted by independent sellers.
How do I start selling on Thotfy?
To begin selling, create an account on Thotfy and list your products. The platform is designed to be user-friendly, allowing you to showcase your items without requiring a formal business setup.
How does Thotfy help me reach customers?
Thotfy promotes products through smart search and personalized recommendations, helping your creations reach a wider audience across India.
Can I sell customized or handmade products?
Absolutely. Thotfy specializes in unique, handmade, and personalized items, making it an ideal platform for artisans and creatives.
Do I need a GST number to sell on Thotfy?
No, you can sell on Thotfy both with and without a GST number.
- GST Sellers: Products are visible to buyers across India.
- Non-GST (UIN) Sellers: Products are only visible to buyers within your own state.
How are my products displayed if I am a GST-registered seller?
If you are a GST Seller, your products will be displayed to buyers from all pincodes across India, giving you nationwide reach.
What happens if I am not GST registered?
If you are a Non-GST Seller, your products will be displayed only to buyers in your own state. This means both visibility and order placements are limited to state-level.
Can I upgrade from Non-GST to GST seller later?
Yes. Once you obtain a GST number, you can update your seller profile on Thotfy. After verification, your products will start appearing nationwide.
What is needed to sell as a Non-GST seller on Thotfy?
If you don’t have GST registration, you can still sell on Thotfy by generating a Unique Identification Number (UIN)from the GST portal.
How can I get a UIN number?
You can obtain your UIN by following the step-by-step guide available in our Help Centre.